Privacy Policy.

Our Commitment to Privacy

Raahi Club matches strangers and sends them on group adventures across India. We are committed to protecting the privacy of our participants, website visitors, and community members.

This Privacy Policy explains what personal information we collect, how we use it, and your rights with respect to your data. By registering for a trip or using our website, you agree to the practices described here.

Information We Collect

We also collect photographs and videos taken during trips, which may include you, subject to your consent as outlined in our Terms and Conditions.

How We Use Your Information

• Trip Management: To process your booking, communicate logistics, and coordinate with guides and transport providers.
• Safety: To share emergency contact information with trip leaders and, when necessary, with medical or rescue teams.
• Payments: To process and verify booking payments through authorised gateways like Razorpay.
• Communication: To send trip updates, packing lists, pre-departure briefings, and post-trip follow-ups via email or WhatsApp.
• Marketing: With your consent, to send newsletters and upcoming trip announcements. You may opt out at any time.
• Improvement: To analyse usage patterns and improve our services and website.
• Legal Compliance: To comply with applicable Indian laws and regulations.

Data Sharing

We may share limited data only in the following circumstances:

• Trip Logistics: With trek leaders, local guides, transport operators, and accommodation providers as needed to deliver your experience.
• Payment Processors: With authorised payment gateways to process transactions securely.
• Emergency Situations: With medical professionals or rescue teams when your safety is at risk.
• Legal Compliance: With government authorities when required by Indian law, court order, or legal process.
• Service Providers: With trusted technical partners (email platforms, CRM tools) under strict data protection agreements.

Retention & Deletion

• We retain registration and booking data for 3 years from the date of your last trip with Raahi Club, or as required by law.
• Health and medical information is retained only for the duration of the relevant trip and deleted promptly after, unless required for legal purposes.
• You may request deletion of your personal data by emailing theraahiclub@gmail.com. We will process requests within 30 days.
• Payment transaction records may be retained longer to comply with Indian financial regulations.

Cookies & Tracking

Our website uses minimal tracking technologies:

• Essential cookies required for website functionality and security.
• Basic analytics (e.g., Google Analytics) to understand visitor behaviour and improve our website.
• We do not use advertising trackers or sell your browsing behaviour to third parties.

Your Rights

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Withdraw Consent: Withdraw consent for use of photographs or media in which you appear, for future use.

Children's Privacy

Raahi Club's services are intended for adults aged 18 and above. We do not knowingly collect personal information from anyone under 18. Minors may participate only when accompanied by a legal guardian who accepts full responsibility. If you believe we have inadvertently collected data from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. For significant changes, we will notify registered participants via email. Continued use of our services after changes constitutes acceptance of the updated policy.

Get in Touch

• Email: theraahiclub@gmail.com
• Website: raahiclub.in
• Instagram: @raahiclub